Led user research initiatives that shaped product strategy, creating a user-driven feature pipeline that reduced churn by 9%.
Built and implemented a design system, reducing redundant design and development work by 66% and unifying the experience across nine products and four platforms.
Led the launch of new products and delivered 30+ feature updates, driving innovation and enhancing the privacy-focused ecosystem.
Managed and mentored a team of six designers, fostering growth, collaboration, and strategic impact across the organization.
Led an agile team as both Product Owner and Product Designer, driving iterative development and aligning UX with product strategy.
Concepted and implemented the PACA program, leading to 14% increased student semester completion rates.
Secured a $250,000 grant by testing and pitching a product concept to the Together EDU foundation.
Conducted in-depth customer experience research, interviewing users to uncover pain points and opportunities.
Developed detailed user personas, aligning product strategy with real customer needs.
Designed a mobile app concept tailored to each persona, reimagining the experience for usability and engagement.
Designed and developed a mobile app for forest visitors, enabling direct communication with forest management.
Managed the Region 4 website, ensuring accessibility, accuracy, and user-friendly navigation.
Was Smokey Bear, engaging the public in wildfire prevention and conservation efforts.
First student to graduate with the degree and laid the foundation for the design programs UX emphasis.
Earned a minor in Computer Science, gaining a strong foundation in programming, algorithms, and software development.
Completed a Learning Experience Design certificate from Carnegie Mellon, specializing in user-centered instructional design and educational technology.
Earned a Product Owner certification from Braintrust, strengthening expertise in agile product management, backlog prioritization, and stakeholder collaboration.